Frequently Asked Questions
Everything you need to know about your favorite beauty essentials.
When will my order ship?
Most orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number to follow your package's journey.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and gently used or unused to qualify for a refund.
Are Stila products cruelty-free?
Yes, Stila is committed to being cruelty-free. We do not test our finished products or ingredients on animals, nor do we ask others to test on our behalf.
How can I find the right shade for my skin tone?
We provide detailed shade descriptions and swatches on every product page. If you need further assistance, our beauty experts are available via chat to help you find your perfect match.
Do you offer international shipping?
Currently, we ship to the United States and select international territories. Please visit our Shipping Policy page for a full list of available destinations and associated rates.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make changes or cancellations, but you may return the items once they arrive.